SERVICE OVERVIEW

A hot tub is a happy place. Having your peace of mind ripped away by an unexpected break can shatter your best-laid plans. Thankfully, Surrey and Sussex Hot Tubs are just one call or email away. Our knowledgeable staff can give you advice over the phone or send a professional over as soon as possible.

Due to a service? Hot Tub, not heating? Got a Leak? Need an upgrade? We’re equipped for every kind of breakdown. Surrey and Sussex Hot Tubs has parts for a huge variety of hot tub brands, and on the off chance we don’t have what you need, we can order it in. With more than 15 years of experience and a focus on one-trip repairs, Surrey and Sussex Hot Tubs aim to get your tub up and running as quickly and expertly as possible.

Whether you want to order a part, need a diagnosis, would like a quote, or have any other questions – please contact us.

REPAIRS PRICING

You can call us on 01428 681 414 or email us at sales@surreyandsussexhottubs.co.uk to book an appointment or ask for a quote.

WHY CHOOSE US

With decades of experience between them, our engineers at Surrey and Sussex Hot Tubs are experts with a huge range of hot tubs and accessories. We pride ourselves on a fast and personal approach, setting ourselves apart from larger companies with affordable and high-quality spa repair.

  • Local knowledge
  • 15+ years industry experience
  • Expertise with 20+ hot tub brands
  • Customisable services
  • Very affordable rates
  • Only one call-out necessary

POPULAR QUESTIONS

My spa lights are working, but it’s not heating up. What’s wrong?

If the lights are blinking, this means either:

  • the integrated pressure switch is open or
  • the circulation pump thermal cut-off is tripped.

The first is best fixed by checking for clogged filters. The switch will reset itself when water flows through it.
For the second, you’ll have to turn it off and on again. Disconnect your spa and let it cool down completely. The circulation pump thermal cut-off resets itself when it cools down.

Please call us for a service if this happens very often!

Will you do all the electrical work?

No, unfortunately we are not all qualified electricians. We are, however, able to get all the parts required and recommend a good local technician.

We will ask to see the Part-P certification of any electrical work done on your hot tub or spa. This is required by law for your safety.

Do I really need to get my spa serviced?

You could get away with our annual service, but we recommend getting our monthly maintenance plan to avoid paying much more money in repairs later down the line. Those little “quirks” in your spa’s jets or lights are actually symptoms of something wrong inside – don’t let it develop!

Regular spa maintenance keeps your hot tub clean and clear of debris and tested for dangerous changes in conditions.

Do I have to pay for you to come back if you don't have the part in stock?

No we have invested heavily in stock if we don’t have the part in stock or is a licensed part we will owe you the t.o.s so if we have been on site for 30mins and have to order part for your tub when we come back if we fit the part within the time left there is no charge. Anything over the first hour will charged as time on site to the closest half hour